Scope
This draft describes common categories of information involved when someone browses the storefront, creates an account, places an order, or contacts support.
It should be reviewed against the services and providers actually used before publication as a final policy.
Information customers provide
Customers may provide contact, delivery, account, order, and support information when using available storefront features.
Payment information may be handled through the payment experience made available at checkout rather than stored directly in page content.
Technical information
The storefront and its service providers may process technical details needed to operate, secure, diagnose, and understand use of the service.
- Browser, device, and network information.
- Storefront interactions and requested pages.
- Security, performance, and diagnostic events.
How information may be used
- Provide account, checkout, order, and support features.
- Communicate about requested services and customer inquiries.
- Maintain security, prevent misuse, and troubleshoot performance.
- Understand and improve the storefront experience.
- Meet applicable operational or legal obligations.
Service providers
Information may be processed by service providers that support functions such as hosting, payments, fulfillment, communications, analytics, or customer care.
The final policy should identify disclosures required for the providers and regions actually in use.
Choices and security
Available account, browser, communication, and privacy controls can be used to manage certain information or preferences.
Reasonable safeguards are part of responsible storefront operation, but no online system can be described as risk-free.
Updates and contact
This draft may change when the storefront, its providers, or approved privacy practices change.
Questions about privacy can be sent to the support contact listed below.
Need clarification?
Contact the Botanical’s Depot support team with a question about an order, account, or policy draft.