Options shown at checkout
Available shipping methods, applicable charges, and any carrier estimates are presented during checkout after a delivery address is entered.
This draft does not promise a particular method or delivery timeframe.
Order preparation
Orders are prepared using the fulfillment information available when they are processed.
Processing status can affect whether an address or item change can still be made after submission.
Delivery information
Customers should provide a complete delivery address and review it before submitting an order.
When tracking is available, it may be shared through the order record or the contact information associated with the order.
Availability and restrictions
Shipping availability may vary by destination, carrier service, item, or applicable requirement.
A customer is responsible for providing accurate destination information and reviewing any restriction communicated before purchase.
Carrier events
Weather, network interruptions, address issues, and other carrier events can affect delivery information after an order leaves fulfillment.
Contact support with the order reference if shipment information requires review.
Shipping support
For a shipping question, provide the order reference and a concise description of the issue. Avoid sharing passwords or full payment credentials.
Need clarification?
Contact the Botanical’s Depot support team with a question about an order, account, or policy draft.